Shipping & Returns
Shipping
Where We Ship
We currently ship within Canada only. No international shipping—sorry, world, maybe someday!
Shipping Rates
- Free shipping on orders over $60.
- Flat rate of $10 for orders under $60.
Processing & Delivery Times
- Processing time: Orders are processed within 1–2 business days.
- Pre-orders: If you select the pre-order option, your coffee ships the day after roasting.
- Delivery times: Vary by location and carrier but typically range from 1 to 5 days.
Local Pickup (Woodstock, ON)
Pickup is by arrangement only. Once your order is ready, we’ll send an email to the address used to place the order to coordinate a pickup time—check your spam folder if you don’t see it! Orders are placed in a side room only when pickup is expected. Since the room is not climate-controlled, we don’t recommend leaving beans there for long. We also don’t leave orders openly available to the public.
Returns & Refunds
Return Policy
We accept returns on eligible items within 14 days of purchase.
- Items must be in their original condition—unworn, unused, with labels intact, and in original packaging.
- Coffee and sale items are non-returnable.
- Before returning an item, you must email us at streetsaheadcoffeeroasters@gmail.com to confirm your intent.
- Once approved, you have 14 days to return the item at your expense to 845 James Street, Woodstock, ON N4S1S2.
- Upon receiving and inspecting the item, we’ll notify you if the return is approved or denied.
- Approved returns will be refunded within 10 days.
- Returns sent without prior email approval will not be processed.
For purchases made through third-party retailers, please refer to their return policy.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us immediately so we can make it right. However, we are not liable for any damage or loss that occurs during shipping.
How to Start a Return
Email us at streetsaheadcoffeeroasters@gmail.com with your order details before sending anything back.